We take pride in, and are committed to, exceeding your expectations. With this said, to help make our clients lifes that little easier we collated some of our frequently asked questions (FAQs) and tried to answer them the best we can.
- Will I meet my pet sitter before they start the assignment?
Yes, a pre-assignment meeting will be held at your home to provide you with the opportunity to meet your Pet Sitter in person, also to ensure both parties are happy. We will complete an assignment form during the meeting which will help the Pet Sitter understand your requirements. We also encourage the opportunity for the Sitter to meet your pet before the assignment.
- How do I make payment?
We provide a Bi-monthly invoicing service through emails and it’s your choice how you pay. We accept payment via Cash, Direct Debit, and Bank Transfer. Whatever method best suits your needs.
- How do I arrange a collection or drop off service?
Should you require regular transport for your pet, simply advise your pet sitter in the initial consultation and we will ensure a space is allocated for your pet. If it is a one-off collection or drop off, please contact us on 07578075463 to confirm your transportation time.
- What areas do you cover?
We offer a local pet sitting and dog walking service in Nairn & the surrounding areas.
- What happens if my pet sitter is unwell or away?
We will endeavor to ensure your pet is looked after by an alternative pet sitter from within The Tails of Two Sitters work force. In the unlikely event this is not possible we will provide as much notice as possible to the customer.
- What is your cancellation policy?
We understand that circumstance do change and therefore you may need to cancel a booking with us, please provide us with at least 24 hours notice of a cancellation and no charge will be applied. Should you need to cancel with less than 24 hours notice 50% of the booking will be charged.
- What do you do in case of an emergency?
In the event of an emergency we will contact you immediately. If you cannot be reached and your pet requires medical attention we will either take them to the vet designated on your assignment form or the closest at the time.
- How will we know our pets are ok while we’re away?
We will provide proof of our insurance and CRB check during the initial consultation, we will also ensure that you receive daily updates and pictures of how well your pets are doing whilst you are away, so you can rest assure that they are safe and happy.